— FAQ
Your questions.
Our answers.
We answer the questions we get most often. If yours isn’t here, write to us and we’ll get back to you quickly.
Quotes and pricing
Is the quote free?
Yes, always. The quote is free and comes with no commitment. You fill out our online form, we reach out to talk through your needs, then we schedule an on-site visit. That’s how we give you a fair price, one built around your space, not a number picked at random.
Is pricing hourly or flat rate?
Our prices are flat rate. We give you a fixed price based on the size of your space, the type of service and the frequency. No surprises at the end. You know exactly what you’re paying before we start.
Can I add extra tasks occasionally?
Absolutely. If you need an oven cleaned, a refrigerator done inside, or any other additional task, just let us know. We’ll confirm the extra cost in advance and add it to the next visit.
Scheduling and flexibility
Will I know what time the team is arriving?
We confirm your service day in advance, but we don’t give a precise arrival time. Schedules can shift based on the day’s flow. If anything changes, we’ll keep you in the loop.
Can I move a cleaning to a different day?
Yes, we understand schedules change. We just ask for reasonable notice (48 hours) to reorganize our planning. Reach out and we’ll find a new slot that works for you.
Do you offer daytime and evening slots for commercial clients?
Yes. We work around your operations. Commercial services are available in the morning, during the day, or outside of peak hours, Monday to Friday. The goal is to never disrupt your activity.
Can I pause service during a short absence?
Absolutely. If you’re travelling, renovating, or away for any reason, you can put your service on hold temporarily. Let us know in advance and we’ll pick up right where we left off when you’re back.
Contracts and cancellation
Can I cancel my cleaning contract?
Yes. Our contracts are open-ended, no 6-month or 1-year commitment. If you’d like to end the service, just give us 2 weeks’ notice. We believe client loyalty should come from the quality of the service, not a contractual clause.
Team and service delivery
Will it always be the same team?
That’s our goal. We do everything we can to send the same team every time. If a substitution is ever needed, the team that comes already knows your space. Every client has their own file with their preferences and priorities.
Do I need to be home?
No, that’s not necessary. Many of our clients give us a key or an access code. We come in, do the work, and you come home to a clean space. Trust is at the core of what we do and we take it very seriously.
Are products and equipment provided?
Yes, we bring everything needed: products, equipment and tools. The only thing we ask you to have on hand: garbage and recycling bags, and a toilet brush. That’s it.
Are your products eco-friendly?
We use effective products that are respectful of surfaces. If you have a preference for eco-friendly products, mention it at the time of your quote and we’ll take it into account.
Do surfaces need to be cleared before you arrive?
Ideally, yes. We’re not asking for perfection, just that the main surfaces like counters, tables and floors are cleared and accessible so we can clean them properly.
Can there be pets in the home?
Of course. We love animals and work regularly in homes with dogs, cats and other companions. We just ask that you let us know in advance so we can take the right precautions.
Trust and confidentiality
Are my personal details kept confidential?
Absolutely. Whether in a residential or commercial setting, confidentiality is a priority. Our teams are trained to respect your privacy and your spaces. In commercial environments, we understand that access to sensitive documents and information is part of the reality. Our team acts with discretion and professionalism at all times.
What happens in case of damage?
We are insured and we take our responsibility seriously. If an incident occurs during our visit, we tell you immediately and handle the situation. Transparency is part of how we work.
Service areas
Which areas do you serve?
We serve Gatineau, Aylmer, Hull, Chelsea, Cantley, Buckingham, Masson-Angers and Val-des-Monts. If you’re not sure whether your area is covered, write to us and we’ll confirm our availability within minutes.
First visit
What does the first visit look like?
The first visit is a catch-up clean. We take the time to go through your space thoroughly to build a solid baseline. It often takes a bit longer than a regular visit because we want the result to be impeccable from the start. Every visit after that maintains that standard.
What if I’m not satisfied with the result?
Contact us within 24 hours of the service. Every situation is different and we work with you to find the best way to make it right. At every cleaning, we also leave a satisfaction card you can fill out room by room. That’s our way of making sure nothing slips through the cracks.
— Ready to get started?
Have another question?
We’re here to answer it. Write to us or give us a call, we respond quickly.
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